Frequently asked questions

Monschauer Apartments consists of several accommodations. Most of the information on this page applies to all our locations. There are a few differences in the check-in procedure and parking, though. For those questions we explain exactly what applies to your accommodation.

That depends on the accommodation you have booked.

Elbershof and Äuchen am Rosenthal
You are very welcome at our reception between 2 pm and 4 pm. There you receive the key to your apartment, and we are happy to give you all the information for a pleasant stay.

Monschauer Apartments am Markt and City Apartments
Here you simply check in yourself using a key safe. Five days before arrival you automatically receive an email with all the practical information, such as where the key safe is, the access code and clear instructions.

Yes, that is no problem.

Are you staying at the Elbershof or Äuchen am Rosenthal and expect to arrive after 4 pm? Please let us know in advance. We will make sure you can check in easily outside opening hours too.

Are you staying at Monschauer Apartments am Markt or the City Apartments? Thanks to the key safe you can arrive whenever you like.

Five days before arrival you automatically receive an email with all the information you need for a relaxed arrival.

Unfortunately an earlier check-in is not possible. Between our guests checking out and new guests arriving, we need the time to clean and prepare every apartment carefully. That way each apartment is fully ready for your stay from 2 pm.

Unfortunately a late check-out is not possible. We need the time between 11 am and 2 pm to clean the apartment and get it ready for the next guests. We therefore kindly ask you to leave the apartment by 11 am at the latest.

That differs per accommodation.

The Elbershof and Äuchen am Rosenthal have their own car park right at the accommodation.

Are you staying at Monschauer Apartments am Markt or the City Apartments? Then you park at Parkplatz Aukloster, a public car park just a few minutes' walk from the accommodation. Five days before arrival we send you an email with all the information about the route, parking and check-in.

Elbershof and Äuchen am Rosenthal
Yes, you can! If you park in our own car park, you can use it on your arrival day before check-in. On your departure day your car may also stay there for the rest of the day. That way you can explore Monschau's historic old town at your leisure or go for a nice walk without worrying about your car.

Monschauer Apartments am Markt and City Apartments
For these accommodations you park at Parkplatz Aukloster, where the parking conditions and rates of the town of Monschau apply. You will find more about this in the email we send you automatically five days before arrival.

At the Elbershof and Äuchen am Rosenthal you can use our own car park.
Car: €10 per night
Motorbike: €5 per night

Are you staying at Monschauer Apartments am Markt or the City Apartments? Then you park at Parkplatz Aukloster, where the town of Monschau's parking rates apply. You will find the current rates on the parking machines or on the town's website.

At the Elbershof and Äuchen am Rosenthal this is possible when enough spaces are free. Please contact us in advance.

For Monschauer Apartments am Markt and the City Apartments you park in Monschau's public car parks.

That depends on how you booked.

Through our own website you pay for the reservation directly when booking.

Based on a quotation, we ask you to pay within 7 days of receiving the booking confirmation.

Through a booking platform (such as Booking.com or Airbnb) the payment terms of that platform apply. In most cases you pay directly when booking. When we receive your credit card details from the platform, we charge the amount due according to the terms of your reservation.

Do you have questions about paying for your reservation? Feel free to contact us. We are happy to help.

In many cases a reservation can be changed. Please contact us as early as possible. We are happy to think along with you.

For most reservations you can cancel free of charge up to seven days before arrival. Did you book a different rate? Then other terms may apply. You will always find them in your reservation confirmation.

Yes. The tourist tax is €2.50 per person per night and is added to your reservation.

Yes. Bed linen and towels are included with every reservation, so you do not need to bring your own.

For longer stays we change the towels every three days.

Staying longer than seven nights? Then we also change the bed linen during your stay.

Yes, wifi is free in all our accommodations.

Yes. All apartments have a fully equipped kitchen with everything you need to cook for yourself.

Yes, every apartment has a Senseo coffee machine.

Yes, every apartment has a hairdryer.

Our apartments do not have air conditioning. On hot summer days we are happy to arrange a fan for you, while stocks last. Just get in touch.

Of course! Dogs are very welcome at Monschauer Apartments. You may bring up to two dogs.

We charge €15 per dog per night.

Yes, we have high chairs. Let us know in advance and we will have one ready for you.

Unfortunately we do not have cots at the moment.

Yes, you can! During your stay you can enjoy a generous breakfast. You can reserve it in advance or, if available, add it to your booking on arrival.

Adults: €17.50 per person
Children up to 4: free
Children aged 5 to 14: €10

Yes. Just let us know when you arrive and we will have a suitable breakfast ready for you.

If something breaks during your stay, an appliance is not working properly or you have another question, please always call us. That way we can help you fastest and act straight away if needed.

When you call, you will hear a menu:
Choose 1 for general questions about your stay.
Choose 2 to reach our caretaker directly about a technical fault or a problem in the apartment.

We do our very best to solve any problems as quickly as possible, so you can enjoy a carefree stay.

Do you have a question or have you run into a problem? Give us a call. Our phone menu connects you directly with the right person.
Option 1: general questions about your reservation or stay.
Option 2: the caretaker for technical faults or problems in the apartment.

That way we can help you as quickly as possible.

All our accommodations have a lockable bike storage room. Five days before arrival you automatically receive an email with the details.

No. All our apartments are non-smoking. Smoking is only allowed in the designated outdoor areas, where available.

Don't worry! First check whether the email may have ended up in your spam folder.

Can't find the email? Feel free to contact us and we will send you the information again as soon as possible.